Terms & Conditions

All repairs carried out under the manufacturers warranty will be free of charge, provided that proof of purchase is presented and that the relevant conditions of use have been adhered to.

Please note any manufacturers exclusions. e.g. cleaning, fuses, setting up, consumables, no fault found etc. and in some cases carriage will be charged for on a parts and labour basis.

If a warranty claim is subsequently declined by the manufacturer for whatever reason then the repair will be charged at full retail cost plus a £15 administration charge.
If a manufacturer or 3rd party has offered to contribute towards the repair either by supplying parts, labour or both you will still be liable for the difference between their payment and our estimate or charges

Please call for our separate scale of charges. These are fixed labour charges per item. Our minimum parts charge is £5.00. All parts fitted remain the property of MWES (NW) Ltd until paid for by any party.

Unless an estimate for repair is requested at the time of booking the repair it will not be provided unless the total costs exceed our preset limits. These vary from product to product so please check at the time of booking if this is likely to be a problem.
Whilst every effort is made to accurately estimate the work required we reserve the right to submit a revised estimate should the need for additional work become apparent. The estimate is issued according to the fault reported based on information gathered from the customer or the customers’ agent. If a receipt has been given then the fault reported details are on the receipt. In certain circumstances parts may not be returnable to the supplier and the customer will be liable to pay for the parts.
Estimates are valid for 30 days. After 60 days equipment will be disposed of if not accepted or declined. A disposal fee may be charged.

A non refundable deposit is required for all items. This is usually the full labour cost except for lcd 26 inch or over and plasma where 50% is payable upfront and non returnable. These costs cover our expenses as diagnosing a fault usually accounts for most of the labour.

All non warranty repairs carry a 90 day guarantee, on the repair, from the day of completion. Equipment repaired under warranty is covered only by the original manufacturers warranty terms and excludes our 90 day guarantee.

Whenever possible please transport equipment in its original packaging. Whilst every care is taken of any products in our care we cannot be responsible for any marks caused by handling or cleaning. All items are inspected prior to acceptance for repair but we will not be responsible for marks that become apparent after cleaning or for items viewed in low light conditions.

Due to restricted space, repairs will be stored for a period of 60 days from time of notification of completion or estimate. After this time equipment may be disposed of or sold to recoup costs. MWES (NW) Ltd will not be liable for any losses incurred as a result of non collection.
In the case of a loan machine been provided the customer will be liable for any loss or damage to the loan set. A loan must be returned at the time of completed repair or at any time requested whether the repair is completed or not.

Insurance estimates must be paid for in advance. Repairs must be paid for in full on completion. Please note that insurance inspections are not returned unless authorised in writing by the insurance company. If an initial report is requested then the cost of this may be in addition to the cost of repair.

We reserve the right to refuse an item for repair or may delay repair if the proof of purchase for under guarantee repairs is not supplied at the outset.

By submitting a piece of equipment for repair the customer accepts all the above conditions.

E-mail disclaimer for any email correspondence.
Any email message (and any associated files) is intended only for the use of the individual or entity to which it addresses and may contain information that is confidential, subject to copyright or constitute a trade secret.
If you are not the intended recipient you are hereby notified that any dissemination, copying or distribution of this message, or associated files, is strictly prohibited.
Any views or opinions presented are solely those of the author and do not necessarily represent those of MWES (NW) Ltd.
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All prices quoted are subject to VAT. We accept cash or most cards. For card transactions performed off site the card owner must be present and will be required to sign for the transaction. Sorry no cheques.

Please note that all calls are recorded and apologies for having to provide a non exhaustive list of terms and conditions. These grow longer with every tosspot we encounter.

Your statutory rights are unaffected by our terms and conditions.