Freephone: 0808 1 REPAIR (737247)

About Us.

Mission
Our Mission is to facilitate a seamless solution to customers requiring installation or repair of electronic equipment. This is made possible by our close relationship with clients and manufacturers enabling us to enjoy training and approval for our services.
Covering a wide area of North West England we provide a caring and honest service aimed at bringing satisfaction and effective resolution to the problems or needs of the end user either directly or on behalf of a client.

Our Environmental Responsibility
Understanding of environmental issues and sharing information with our business partners.
Developing innovative and flexible solutions to bring about global change. Striving to work with environmentally friendly products. in accordance with legislation.
Recognizing that fiscal responsibility is essential to our environmental future. Instilling environmental responsibility as a corporate value. Measuring and monitoring our progress for each project. Encouraging all business partners to share in our mission.

Our Customers
When we are fully engaged, we connect with, laugh with, and uplift the lives of our customers— even if just for a few moments. Often we are there to resolve a problem, but our work goes far beyond that. It’s really about human connection and a solution provided with ease.

Our Clients
We know that as we deliver in each of these areas, we enjoy the kind of success that rewards us and our clients alike. We are fully accountable to get each element of the task in hand right so that MWES —and everyone it touches—can endure and thrive.

Our Communication
This is the essential component of our business keeping the client and customer informed of the situation in hand. When delays are inevitable we will communicate as soon as is practically possible to inform those concerned and provide realistic resolution timelines to the customers problem.
In addition we actively pursue our customers opinion of their experience with us via the use of ‘happy calls’ – contacting them after the event to see if everything is to their satisfaction.

Our Fault
From time to time a series of unforeseen events can lead to problems and possible disappointment for the customer and unfulfilled promises for the client. We take such events very seriously but are not naive to think they will not happen, nor that in some way we may be an unintentional contributor to the problem. Complaints offer us an opportunity to correct immediate problems. In addition, they frequently provide constructive ideas for improving services, adapting practices, or modifying guidelines to reflect reality (e.g. traffic problems etc)

Our Commitment
Is to provide a level of service that is above the industry standard, thereby giving the customer the ‘extra mile’ in terms of punctuality, cleanliness, cordiality and respect in addition to superior installation & repair service.

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